The Art of Listening and Speaking

• Sit tall.

• Two foot firmly on the ground.

• Listen with full attention.

• Listen to the words, tone of voice and general attitude.

• Give person opportunity to speak.

• Take a mindful breath before responding.

• Ask short questions.

• Offer summary of what the person said.

• Avoid speaking louder, interrupting or using harsh tone of voice.

• Be mindful of body language of other.

• Speak calmly and clearly.