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The Art of Listening and Speaking

  • Sit tall.

  • Two foot firmly on the ground.

  • Listen with full attention.

  • Listen to the words, tone of voice and general attitude.

  • Give person opportunity to speak.

  • Take a mindful breath before responding.

  • Ask short questions.

  • Offer summary of what the person said.

  • Avoid speaking louder, interrupting or using harsh tone of voice.

  • Be mindful of body language of other.

  • Speak calmly and clearly.

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